Customer Service Representative (CSR)

Company Background

Kenneth & Co Pte Ltd is one of the leading consultancy firms specialised in the Singapore Immigration Permanent Residency applications and educational placement industry.

Company Website: https://kennethac.com/

Office Address: 5 Floor, Park Centrale, Jose Maria Del Mar St, cor Abad St, Cebu City, 6000, Philippines.

About the role Business Development Executive (Telemarketing)

As a Telemarketer, you will be responsible for influencing existing or potential customers to buy products or services.

A successful telemarketer must be friendly and persuasive. You must be able to understand the customer's requirements in a short time and present solutions that meet their needs.

What You'll Do:

• Work with team members on the call floor to meet sales and performance goals.

Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes.

• Meet or exceed projected weekly and monthly sales goals.

Intercept and respond to customer complaints or concerns with products and seek to resolve the problem while adhering to company policy.

• Accurately document the customer's personal information including phone number, address and other order information.

Persuasively engage the customer in conversation to explain how the item will add value to their lives and meet their needs.

• Ask relevant leading questions to understand the customer's needs and recommend the best product or service for their purposes.

Follow prepared sales script to provide accurate information about a products price, features and benefits.

Qualifications:

• 1-3 years of previous experience in customer service or telemarketing preferred.

Experience handling and processing payment information over the phone is advantageous.

• Ability to promote a product or service using persuasive language and techniques.

Experience in a position where meeting sales goals was important indication of performance.

• Able to accept constructive criticism and continually improve sales techniques.

Perks & Benefits:

• 13 month salary

Commission pay

• Performance bonus

Working Hour:

• 6 days a week.

9am 6pm from Monday to Friday.

• 8am 5pm on Saturday.

This is an ON SITE set up

Job Type: Full-time

Pay: Php16,

• 00 - Php20,000.00 per month
  
  Benefits:
• Pay raise

Schedule:

• 8 hour shift

Day shift
Supplemental Pay:

• 13th month salary

Bonus pay
* Commission pay