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Customer Service Representative_
-Customer Service Representatives help customers with complaints and questions,
give customers information about products and services across a number of
communication channels, take orders, process returns and processing payments.
You are sometimes seen as having a role in sales. To do well in this role you need to
be able to remain calm when customers are frustrated and have experience working
with our applications.
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Tasks and Responsibilities:_
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
Responding promptly to customer inquiries- Communicating with customers through various channels
Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
Processing orders, forms, applications, and requests- Keeping records of customer interactions, transactions, comments, and complaints
Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
Generate Sales and Growth- Actively look for prospective members by offering and explaining product
Convert new registration to an active player
- Managing database and member accounts
Keep records of calls and sales and note useful information- Communicating and coordinating as a team with colleagues to carry out work smoothly as necessary
_Job Qualification
_- Min school Diploma, or bachelor degree or equivalent
Excellent communication and presentation skills in English
- Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively- Familiarity with CRM systems and practices
Excellent skills in typing and comfortable using computers
- Proven customer support experience or experience as a Client Service
Representative is an advantage- Must be willing to work in shifting schedules
Experience or background in Online Gaming Industry is an advantage
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Skills and attributes_
- Good Communication Skills
* Highly trustworthy on confidential matters
Job Types: Full-time, Fresh graduate
Pay: Php15,
- 00 - Php17,000.00 per month
