We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
- Customer Service Representative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
Communicating with customers through various channels.- Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.- Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Job Types: Full-time, Permanent
Pay: Php17,
- 00 - Php26,000.00 per month
Benefits: - Additional leave
Health insurance- Opportunities for promotion
Pay raise
- Promotion to permanent employee
Schedule:
Shift system
Supplemental Pay: Bonus pay
* Overtime pay
