Attends to and responds to clients inquiries, problems, complaints and other concerns promptly and courteously and ensures that such concerns are resolved and/or properly addressed to department or person/s concerned immediately.- Disseminates correct information and circulars to clients on project developments, updates and status of their units and other concerns (e.g. construction/progress updates and completion, walk through and turnover schedules, etc.)
Keeps daily systematic records of clients interactions and transactions stating the complete details and/or nature of inquiry (problems/complaints/comments) and the actions taken to resolve such issue/s.
- Informs the Customer Service Supervisor or the Customer Service Manager or the concerned department regarding client's special requests and concerns (if any).
Assists in offering Bank Financing to clients with balance in payments.- Monitors and prepares clients pertinent and complete requirements for walkthrough and turnover and schedules their walkthrough and turnover dates.
Assists the clients during the actual walkthroughs and turnover of units.
- Monitors the process and transfer of clients individual Certificate of Condominium Title (CCT).
Reports directly to the Customer Service Supervisor.- Other duties that may be assigned from time to time or as needed.
Job Types: Full-time, Permanent, Fresh graduate
Benefits: Health insurance
Schedule:
Monday to FridaySupplemental Pay: Overtime pay
Ability to commute/relocate:
* Taguig City: Reliably commute or planning to relocate before starting work (Preferred)
