Customer Service Representative (CSR)

Job Title: Customer Service Representative

• Department: Sales and Marketing

• Reports To: Sales and Marketing Sr. Manager

• SUMMARY

A Customer Service Representative is responsible for customer concerns such as delivery schedule, availably of the item, and alike. They are also coordinating Sales Agents to the Plant and Vice Versa. Customer Service Representatives may also generate sales from walk-in customers.

• ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Coordinate sales team by relaying delivery concerns and communicating relevant information.

• Respond to complaints from customers and give after-sales support when requested

Store and sort financial and non-financial data in electronic form and present reports

• Handle the processing of all orders with accuracy and timeliness

Inform clients of unforeseen delays or problems

• Monitor the team's progress, identify shortcomings and propose improvements

Processing of orders including customer confirmation

• Answering concerns regarding delivery schedule and availability of stocks

Processing of pull outs, replacement and any changes in pricing or delivery address

• Assisting clients (Walk-ins, online or phone inquiry)

Following pending customer orders from the concerned department

• Job Description may change from time to time depending on the company's requirement

• QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• EDUCATION, EXPERIENCE AND SKILLS

Bachelor's degree in Marketing Management, Business Administration or alike.

Critical Thinking Skills

Problem Solving Skills

Communication Skills

Knowledge in Microsoft Office applications

• CERTIFICATES, LICENSES, REGISTRATIONS

None for this post

• WORK ENVIRONMENT

May work indoors or outdoors depending on the requirements of the Company.

May share office space with others.

Job Type: Full-time

Pay: Php16,

• 00 - Php17,000.00 per month
  
  Benefits:
• Additional leave

Health insurance

• Life insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• 13th month salary

Bonus pay

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

* English (Preferred)