A
Contact Centre Executive receives inbound call / emails from Corporate Clients with regards to their Company Medical Benefit. Also, to assist members with their inquiries / request and to follow up on the cases until full resolution.
- Duties & Responsibilities:
Receive calls and handle emails from corporate clients including clinic/hospital personnel on a 24/7 shifting arrangement.
- Provide accurate responses to queries on corporate medical benefits based on actual corporate insurance contracts.
Handle general enquiries from members and endorse to relevant parties, as necessary.- Adhere to processes and individual targets to achieve overall service level targets.
Liaise and follow up with internal departments for case resolution.
- Handles specific portfolio with specific service agreement.
Job Types: Full-time, Permanent
Pay: Php25,
- 00 - Php30,000.00 per month
Benefits: - Additional leave
Company Christmas gift Health insurance
Paid training
Schedule:Supplemental Pay: Bonus pay
Education:
- Senior High School (Preferred)
Experience:
- Customer Service Representative: 1 year (Required)
Language:
* English (Preferred)
