Customer Service Representative (Cebu)- Earn up to 27K! Fixed Weekends Off!

Description

We are seeking a highly motivated and skilled Customer Service Representative to join our team in Cebu! As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. You will be interacting with customers via phone, email, and chat to answer their inquiries and resolve their concerns. If you are a customer-oriented individual who is passionate about delivering top-notch service, we encourage you to apply!

Responsibilities

• Provide excellent customer service and support to clients via phone, email, and chat
• Resolve customer inquiries and complaints in a timely and efficient manner
• Maintain accurate records of customer interactions and transactions
• Update customer information in the company database
• Collaborate with other departments to ensure customer satisfaction
• Meet and exceed individual and team performance targets
• Participate in training and development programs as needed

Skills and Qualifications

• At least 1-5 years of experience in a customer service role
• Must have driver's license or had driver's license or background in auto industry
• Excellent communication and interpersonal skills
• Proficient in written and spoken English
• Ability to multitask and work under pressure
• Strong problem-solving and critical thinking skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and other related software
• Knowledge of customer service principles and practices
• Willingness to work on a shifting schedule and fixed weekends off