Customer Service Representative

Employment type: Permanent

Location: Makati City, Metro Manila

Working hours: flexible schedule, but mostly night shift (4pm to 12mn or 9pm to 5am MNL time)

Pay range:Php 22,000 to 28,000

Discover a world of endlesspossibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are looking for a Customer Service Representative who can speak fluently in English to join our Global Customer Services Team. As a key member of our team, your goal will be to provide efficient and exceptional service to our global customers.

Why Cambridge

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularization on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What makes you the ideal candidate in this role

As a Customer Service Representative, you will work under the supervision of the Customer Services Supervisor in the Philippines, and you will be:

• Responsible for accepting orders from different communication channels for print and digital products for our customers which can range from students to large distributors globally.
• Working collaboratively with colleagues from different teams to address or resolve any concerns or requests from our customers.
• The advocate of our customers by sharing feedback that would help improve customer experience.
• Speaks fluently in English

The following are the non-negotiables for this role:

• Provide exceptional service to our customers through phone and/or email.
• Fluent in oral and written in English language
• Amenable to work in a hybrid setup in our Manila office, 8 days per month
• Should be open to work in a flexible schedule but mostly nightshift (4pm to 12mn or 9pm to 5am MNL time)
• Comfortable in doing inbound/outbound calls

In addition, experience, knowledge or expertise in the following would give you an advantage:

• SAP
• Zendes