Customer Service Representative (Billing Exp)

Position Overview:
We are seeking a dedicated and detail-oriented Customer Representative with billing experience to join our team. The successful candidate will be responsible for managing customer inquiries, resolving billing issues, processing payments, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a strong understanding of billing processes and systems.

• Key Responsibilities:

Customer Interaction:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.

Provide accurate information regarding products, services, and billing details.

• Address and resolve customer complaints and issues promptly, escalating complex cases to the appropriate department when necessary.

Billing and Payments:

• Process customer payments, refunds, and adjustments accurately.

Investigate and resolve billing discrepancies and disputes.

• Maintain detailed and accurate records of customer interactions and transactions.

Account Management:

• Assist customers with account setup, updates, and cancellations.

Monitor and follow up on overdue accounts, implementing collection procedures as needed.

• Collaborate with the finance department to reconcile accounts and ensure accuracy.

Documentation and Reporting:

• Prepare and maintain reports on customer interactions, billing issues, and resolutions.

Document all customer interactions and actions taken in the CRM system.

• Provide feedback and suggestions to improve customer service processes and systems.

• Qualifications:

High school diploma or equivalent; associate or bachelor's degree in business, finance, or a related field is preferred.

• Proven experience as a customer service representative, preferably in a billing or finance-related role.

Strong understanding of billing procedures and payment processing.

• Proficiency in using CRM software and other customer service tools.

Excellent communication skills, both verbal and written.

• Strong problem-solving skills and attention to detail.

Ability to work independently and as part of a team.

• Ability to handle sensitive and confidential information with integrity.

Job Type: Full-time

Pay: Php18,

• 00 - Php21,000.00 per month
  
  Benefits:
• Company Christmas gift

Paid training
Schedule:

• 8 hour shift

Evening shift

• Holidays

Monday to Friday

• Night shift

Supplemental Pay:

• 13th month salary

Overtime pay

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 2 years (Preferred)

Language:

• English (Preferred)

Location:

* Davao City (Required)