Customer Service Representative

Location: South Park, Alabang, Muntinlupa

The Jr. Phone Banking Specialist/Customer Service Representative attends to the client's needs by receiving, investigating, and evaluating inquiries, requests, feedback, and complaints coming from various channels (phone, email, SMS, online facilities - Viber, Messenger, etc.). Within set parameters or guidelines, the Phone Banking Specialist decides how to best serve the clients. He/She interfaces and interacts with other teams within the bank.

RESPONSIBILITIES:

• Attends to client's needs by receiving, investigating, evaluating and resolving inquiries, requests, feedback, and complaints.
• Exercises decision-making within set parameters and guidelines.
• Interfaces/interact with other teams in the bank.

QUALIFICATIONS

• Graduate from a 4-year college course
• Good listening and comprehension skills
• Adequate communication skills (preferably in English) and can adjust to the language used by the client
• Able to follow a set schedule, which may include weekends, holiday and graveyard shift
• Residing within Muntinlupa or nearby towns/cities/localities