Customer Service Representative

Job Summary:

Responds to customer inquiries and complaints by coordinating with the concerned personnel and/or departments and providing effective and efficient solutions.

Duties and Responsibilities:

• Ensures that all customer concerns are being communicated with the concerned personnel or departments for evaluation and proper action.
  

• Keeps accurate records of correspondence with customers and internal personnel for future references.
  

• Provides history, references and other documents needed for the investigation of customer concerns.
  

• Creates reports regarding service, logistics, installation, preventive maintenance, testing and commissioning, etc., to initiate corrective and preventive actions.
  

  Job Specifications:

• Must be a graduate of any business course
  

• Must be a team player
  

• Must have good communication (written and verbal) and interpersonal skills
  

• Must have basic problem-solving skills
  

• Must be able to work well under pressure
  
  Job Type: Full-time
  
  Schedule:
• 8 hour shift

Overtime

Education:

• Bachelor's (Required)

Experience:

Customer Service Representative: 1 year (Required)