We have an exciting opportunity for experienced Customer Service Representatives to work nightshifts. Work from home or office basedyou choose!
When you join Yempo, you'll receive the following fantastic benefits:
Highly competitive salary paid weekly!
HMO enrollment on commencement
Additional HMO dependents added each year of service
20 vacation days per year; 7 sick days
Annual performance bonus and incentives
Annual salary reviews and increases
Free cooked rice, snacks and hot drinks
Company polo shirts provided
Fantastic bright and cheerful open-plan work environment
Prestigious clients and highly professional and friendly co-workers
Our Client
In this position, you will be assigned to our client, a Sydney based company providing global port logistics solutions. They develop and maintain a suite of tailored and integrated products to help streamline operations, enhance efficiency and optimise productivity throughout the supply chain. Their customers include shipping lines, port and terminal operators, freight forwarders, customs brokers, 3PLs, trucking companies, rail operators, importers and exporters.
Your Responsibilities
As Customer Service Representative, you will be the first point of contact for our customers and provide a high quality of customer service, aiming for first contact resolution. Working closely with the Account Management team, you are responsible for managing relationships with customers/clients, enhancing product usage, and ensuring contractual service levels are adhered to both internally and externally.
Your Background
Bachelor's degree in Business/ Commerce
2+ years direct customer service experience
Experience working with high volume inbound/outbound customer service
Ability to listen and understand client requests, and then take appropriate action
Excellent communication skills, both written and verbal; with the ability to engage with stakeholders at all levels internally or externally
Have a proactive approach to working and the ability to self-motivate, plan, organise and prioritise activities based on outcomes required
Ability to work cooperatively and collaborate in a professional team environment
Ability to identify, analyse and solve business and operational problems
Ability to take accountability of tasks and to oversee them to completion
The ideal candidate will also have experience working in the freight and logistics industry.
Nice to have
Experience in logistics support
Experience dealing with Australian companies
Zendesk
Disclaimer for Salary Ranges - Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.
