Position: Customer Support Representative
- Pay: Starting at P27,000/mo based on experience
- Schedule: 40hrs/week with 1 hr lunch
- Location: Onsite (Basak, Mandaue)
- Why Empower Energy Solutions
- Empower Energy Solutions is one of the fastest-growing solar companies in the US. We are an environmentally conscious renewable energy company that's focused on creating the most customer-centric experience in the industry. Due to our growth, we are looking to add Customer Service Representatives to our team for our Mandaue office/site. By joining our team, you'll be at the forefront of the clean energy revolution, making a real difference in the world while enjoying a fulfilling career.
We are looking to hire three customer support representatives for operations to help in data processing/backend processing. The perfect candidate must be organized, keen to details, and have the initiative to follow through on the different projects currently being worked on.
Customer Support: Answer inquiries and provide information to customers in a friendly and professional manner via phone, email, and chat.- Administrative Support: Coordinate with inter-departments to provide answers to Homeowners and Sales Representatives inquiries.
Problem Solving: Address and resolve customer concerns or issues, ensuring their satisfaction with our products and services. Also perform some technical support to troubleshoot problems with the Solar Equipment.
- Product Knowledge: Stay informed about our solar products and services, assisting customers with their questions and concerns.
Documentation: Maintain accurate and organized records of customer interactions and transactions.- Feedback: Gather and relay valuable feedback from customers to improve our products and services.
- Required skills and qualifications
Excellent communication both written and verbal.- A passion for delivering outstanding customer service.
Ability to work well in a team, multitask effectively and adapt to a fast-paced environment.
- Strong problem-solving abilities and attention to detail. We need individuals who are able to think on their feet and provide solutions or alternatives to issues that arise.
Basic computer skills and the ability to learn new software systems.
Starting at P27,000/mo based on experience + allowances Medical Health Insurance after 6 months
- Gov't Mandated Benefits (SSS, PhilHealth, HDMF/Pag-IBIG)
Paid Time Off- Quarterly Team Engagement Activities
Job Type: Full-time
Pay: From Php27,- 00 per month
Benefits: - Health insurance
Schedule: Evening shift
Experience:
* Customer Service Representative: 2 years (Required)
