Customer Service Relation (CSR)

CUSTOMER SERVICE RELATION STAFF

• WORK EXPERIENCE:

Bachelor's degree in any course and may also be required to hold any qualifications relating to Sales and Marketing, and have an equivalent experience for at least 2 years

• ACADEMIC BACKGROUND:

Bachelor's degree in any Course

• COMPETENCY PROFILE:

Excellent communication skills both oral and written, as well as a pleasant voice for effective communication

• Ability to handle pressure

A degree in marketing or any related course; an experience of about 2 years is an added advantage

• Good management skills, and the ability to pay attention to details

Good organizational, interpersonal, and problem solving skills

• Peoples skills: The service officer needs to have the right skills to be able to relate well with diverse groups of customers

Computer proficiency: The customer service officer must be able to operate the computer and other related gadgets

• Highly motivated and enthusiastic

Ability to work under little or no supervision

• Possess administrative skills, and the ability to work as part of a team

Ability to multitask and be flexible

• A past experience in similar position or similar organization

• DUTIES & RESPONSIBILITIES:

Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services

• Incorporate with the company's CIO to see to it that the interface to data is easy to understand and use by customers

Reach out to customers through technology or in person, communicating to them about the company's services, and finding out about new services they want the company to offer

• Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies

Train new staff on customer service techniques and skills

• Receive customer service inquiries

Respond to customer service inquiries

• Promote company's product and services

Handle certain transactions

• Identify needs/wants of customers

Make available product brochures for customers

• Update details for personal and business clients, such as name and address details

Provide pricing and delivery information to customers

• Perform verification of customers

Persuade customers until they reconsider any cancellation made

• Answer customer questions about warranties or terms of sale

Suggest possible solutions whenever there is a malfunction in a product

• Educate customers on deals and promotions the company is offering

Resolve complaints through phone, email, or social media

• Reach out to customers via phone call; verifying information regarding their account

Greet customers in the warmest possible way and find out their problem or reason for calling

• Responsible for cancelling or upgrading accounts

Assist with placement of orders, refunds, or necessary exchanges

• Provide advice on company information

Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept

• Assist in selling products and services

Utilize computer technology to handle high call volumes

• Collaborate with the customer service supervisor to ensure that proper customer service is being delivered

Close out or open call records

• Regularly compile reports and submit to the supervisor on overall customer satisfaction

Job Types: Full-time, Permanent

Pay: Php14,

• 00 - Php17,000.00 per month
  
  Benefits:
• Additional leave

Company Christmas gift

• Company events

Employee discount

• Flexible schedule

Free parking

• Health insurance

Life insurance

• On-site parking

Opportunities for promotion

• Paid training

Promotion to permanent employee

• Staff meals provided

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Overtime pay

• Performance bonus

Ability to commute/relocate:

• Mandaue, Cebu: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

* English (Preferred)