Job Description
Greeting customers in a friendly, professional manner using the suggested script. Answering telephone and email inquiries in a timely manner. Deferring queries to your line manager if you are unable to answer them. Furnishing members and health care practitioners with details regarding members benefits.
Qualifications
Excellent communication skills are a must.
With at least 1 year call center experience
Has good customer service orientation
Has good communication and interpersonal skills
Has good analytical skills
Knowledgeable in MS Office and internet browsing
