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MicroSourcing

Customer Service (Order Processing) | Onsite - Day Shift

MicroSourcing
Early Applicant
  • 5 hours ago
  • Be among the first 50 applicants
Exp: 2-3 Years
Philippines

IT/Computers - Software

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Job Description

Job Summary:
The key duties and responsibilities include but are not limited to:
Provide exceptional customer service via all communication channels via Zendesk, Email, Phone and Socials/Chat in a timely manner

Key Responsibilities:
  • Receive and processing of orders and/or order book adjustments
  • Orderbook management (PO submissions, reflowing, orderbook reporting, etc)
  • Processing order cancellations
  • Complete shipment variance adjustments and communicate to Key Account Sales
  • Work closely with the warehouse team to dispatch customer orders
  • Proactively resolve any fulfillment and order issues for webstores, including processing returns, refunds and exchanges
  • Maintain relationship with majors & wholesale accounts
  • Resolve customer complaints and issues in a timely manner
  • Identify trends in customer feedback and flag these with Customer Experience Manager
  • Provide accurate and timely information for weekly and monthly reporting
  • Maintain the process & procedures guide & provide regular team training
  • Continuously suggest and implement improvements on all customer service aspects
  • Communicate customer feedback with relevant teams to improve the customer experience
  • Identify and communicate potential issues to relevant departments as required
  • Manage and deliver assigned projects
  • Assist wider CX team with overflow where possible
  • Actively contribute to NAR's and the CX team's success in hitting KPIs
  • Other ad hoc work as required from time to time.
Qualifications:
  • 2-3 years experience in a similar customer experience wholesale role
  • Experience with Apparel 21 (desired)
  • Experience with Zendesk or similar software (desired)
  • Experience with Shopify or similar CMS (required)
  • Experience working with offshore CX support (desirable)
  • Intermediate IT literacy and computer skills (required)
  • Intermediate Excel skills (required) (i.e. understanding of and experience performing key excel functions and formulas, xlookups & reviewing data)
  • American and Domestic Sport knowledge (desired)
  • Experience within retail/fashion (desired)

More Info

Industry:IT/Computers - Software

Function:Retail

Job Type:Permanent Job

Skills Required

Email
refunds
Chat
zendesk
Shopify
Excel

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Date Posted: 28/11/2024

Job ID: 101716765

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About Company

MicroSourcing
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Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217&#x3B;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217&#x3B;s most talented people. We&#8217&#x3B;re backed by our Australian parent company, Probe and we&#8217&#x3B;re ISO certified.

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Last Updated: 28-11-2024 04:15:52 PM
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