Job Roles and Responsibilities
- Responsible for assist customers in handling abnormal order, researching and resolving routine to moderately complex problems and inquiries
- Responsible for handling various abnormal complaints from customers and assisting in solving them
- May conduct account maintenance, report generation, and project work.
- May serve as an intermediary to resolve disputed matters; negotiates and enacts settlements
- Ensures identified risks and/or problems are clearly documented
- Communicate smoothly, effectively and timely with other functional departments, provide timely feedback to customers, and promptly and effectively promote relevant requirements of other functional departments.
- Visiting customers to comfort, solve and evaluate needs and services.
Qualification - Bachelor's Degree in relevant field.
Experience in relevant field; relevant experience in Customer service, Tele Sale is an advantage.- Good communication and coordination skills.
Service-mind and patient.
- Have background knowledge on Transport business and Logistics.
Good command of computer skills; Typing, Microsoft Office, social media.- Able to learn new things.
Good command in English Communication Level
- Willing to work on-site at Upper Mckinley Fort Bonifacio, Taguig City for 6 days per week.
Job Types: Full-time, Permanent
Schedule:
Supplemental Pay:
Education:
Experience:
- Customer Service Representative: 2 years (Preferred)
Language:
* English (Preferred)
