The Customer Service is a first point of contact for self-sponsored customers. The primary role of a Customer Service is to respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
- Responsibilities but not limited to:
- Inquiries and requests on training programmes
- Handles walk in Customers in Headquarters via Zoom.
- Assist Customers with Course Registrations and payments.
- Assist Customers with Course postponement, withdrawal, refund.
- Handle and resolve customer complaints.
- Direct requests and unresolved issues to the Management in HQ.
- Manage the class registration rate to ensure maximum utilisation of classroom.
- Oversee and manage booking system.
- Follow up with customers on bookings.
- Answer customers calls and ensure calling back missed and abandoned calls in a promptly manner.
- Requirements:
Basic computer skills (email, Word, Excel)
At least 1 year of Customer Service work experience (preferred but not essential) Excellent working attitude
Outgoing, helpful, and friendly personality
Good communication and interpersonal skills.
Strong organizational and time-management abilities
Ability to quickly adapt to change.
Must be highly motivated, detail-oriented, creative and innovative.
Amenable to work beyond working hours.
Contract length: 12 months
Job Type: Full-time
Pay: Php13,000.00 - Php15,000.00 per month
Benefits:
Work from home
Schedule: Monday to Friday
Supplemental Pay:
Commission pay
Education:- Senior High School (Preferred)
Experience:- Customer Service Representative: 1 year (Preferred)
Language:
English (Preferred)
