Customer Service Officer

Unveil Extraordinary Opportunities: Join an Epic Journey in the Parking Industry Today!

Step into a global role that lets you make an international impact without leaving your home base. As a Customer Service Officer in the car parking industry, you'll manage new accounts, handle customer billing details, and maintain stellar relationships with various departments-all from the comfort of your location. This position offers you the chance to influence global standards and elevate service excellence without uprooting your life or hopping on a plane. Embrace the opportunity to shape international practices, handle incoming communications, and ensure compliance with our procedures while enjoying the perks of working in a dynamic, global environment. Conquer the world of customer service from right where you are!

• Account Management: Process and activate new accounts, additions to existing accounts, and issue passes.
  
• Account Adjustments: Process cancellations, suspensions, credit notes, and reissue lost passes.
  
• Database Updates: Update the database with approved rate increases and process necessary credit notes.
  
• Billing Details: Maintain customer billing details and implement requested variations.
  
• Stakeholder Relations: Foster productive relationships with Car Park Area Managers and other key stakeholders.
  
• Collaboration: Collaborate with State CRM to maintain shared template files and assist with car park audits.
  
• Communication Handling: Handle incoming calls, faxes, and emails in accordance with Process Statements.
  
• Policy Maintenance: Maintain up-to-date customer service policies and procedures.
  
• Project Support: Support special projects as directed by the supervisor.
  

Requirements

Park Yourself Here: Qualifications for Success

• Customer Service Competence: Proven ability to perform customer service consultant duties.
  
• Customer Satisfaction: Demonstrated track record of achieving high levels of customer satisfaction.
  
• Professional Attitude: Organized and professional demeanor.
  
• Instruction Following: Ability to follow instructions and fulfill responsibilities under supervision.
  
• Integrity: Display integrity and maintain trust and confidence in all professional interactions.
  

Qualifications:

• Minimum 1 year of BPO customer service experience.
  
• Willingness to handle calls, faxes, and emails from customers as needed.
  
• Availability to work full-time onsite.
  
• Comfort with shifting schedules, including holidays and weekends.
  

Benefits

Park Perks: Drive Your Career Forward

• HMO coverage upon regularization
  
• Hybrid work set-up
  
• Prime office location (Ortigas)
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Standard government and Emapta benefits
  
• 20 annual leaves to be used on your discretion
  
• Direct exposure to international clients
  
• Realistic career growth opportunities
  
• Free upskilling through Emapta Academy courses (want to know more visit )
  
• Diverse and supportive work environment
  

Meet the Masters of Parking Innovation

Our client is one of the largest commercial car park operators in Australia, with over 550 car parks across Australia and New Zealand. Our client's company was founded over 40 years ago and is now owned by Japan's largest commercial car park operator. The company's vision is to be the leader in the markets they operate - as judged by the customers they serve and this is grounded in their commitment to provide a seamless experience across every step of the customer's journey. Our client's core values are People First, Resilience, Integrity, Daring and Passionate.

Who are we

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for . Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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