Main Function:- The Customer Service Manager is a leader who is responsible for ensuring the customers of the company are satisfied. This key position requires the ability to lead and manage the national customer service team while developing key customer centric programs. The role encompasses the responsibility of ensuring the CS team complies with protocols, templates, and references in aid to being efficient and effective on everything related to managing customers particularly in inquiries, follow-thru and closing of customer concerns.
The said position is for Direct Hiring and the Employment Status is Probationary.
Preferably with proven experience in leading teams related to (one or combination of) customer service support, tele-sales, and sales management.
- Results-oriented with a track record of meeting and exceeding targets.
Excellent client-facing communication skills. Proficiency in English. Preferably with 5 years of working experience.- Customer-focused with dedication to resolve customer concerns / inquiries and fostering collaboration.
Ability to develop and manage relationships both with internal and external customers.
- Ability to manage multiple tasks and projects simultaneously.
Working knowledge of customer service software, databases and tools- Understanding of the logistics market and logistics services preferred but not required
- About FAST Logistics Group
FAST Logistics is a leading group in end-to-end logistics and supply chain in the Philippines. Over 48 years, the Group has built a leading business with a workforce of 11,000+, a modern transport fleet of 2,500+ across the islands, spread across 53 branches nationwide, over a million square meters in warehouse footprint, and a distribution network of 90,000 stores.
Founded by the Chiongbian Family in the 1970s, FAST has been steadily growing from its roots in shipping to become a leader in end-to-end logistics. Today, the business delivers supply chain solutions that meet the world-class standards and requirements of multinationals and large organizations operating in the Philippines, while at the same time nurturing its strong roots with the local communities in which the business operates.
Today, the Group serves enterprises of all sizes from the largest multinational companies and Filipino conglomerates to tens of thousands of sari-sari stores and neighborhood groceries through five companies optimizing an extensive network of transport, warehousing, distribution and toll manufacturing across the Philippine islands.
- FAST Cargo Logistics Corporation, founded in 1976, is the flagship company and it holds the largest part of the group's infrastructure and carries a full range of services in transport nationwide via land, sea, and air.
FAST Services Corporation, founded in 1990, is the Philippines most experienced in the management of distribution centers and warehouses.
- FAST Distribution Corporation, founded 2001 and FAST Unimerchants, Inc. founded in 2016, provide exclusive and multi-line selling distribution of products of multinational companies to secondary and tertiary accounts in major cities nationwide.
FAST Toll Manufacturing Corp, founded in 2017, is the company with value-added services such as toll manufacturing, toll and multi packing, promo bundling and other related services.
For more information about FAST Logistics Group, visit www.fast.com.ph.
Job Type: Full-time
Benefits: Opportunities for promotion
- Promotion to permanent employee
Schedule:
Supplemental Pay:
Overtime pay
Ability to commute/relocate:- Paraaque City: Reliably commute or planning to relocate before starting work (Required)
Education:Experience:
Customer Service: 1 year (Required)
