Customer Service Manager

Position: Customer Service Manager

• Pay: Starting at P45,000 based on experience

• Schedule: 40hrs/week with 1 hr lunch

• Location: Onsite (Basak, Mandaue City)

• Hires Needed: 1

Welcome to EnviroSage, a subsidiary of Empower Energy Solutions, where passion for sustainability meets the warmth of family camaraderie! At EnviroSage, we're not just a companywe're a close-knit family on a mission to make a positive impact on the planet through solar power solutions.

Our startup culture means that every team member plays a crucial role in shaping the future of our company, and we're dedicated to helping each other grow both personally and professionally.

Are you a natural leader with a passion for solar energy and a knack for creating a positive, close-knit team culture We're seeking a Customer Service Manager to lead our dedicated team and help us deliver exceptional service to our customers.

• The Role: Customer Service Manager

As a Customer Service Manager, you will be a key player in our mission to deliver exceptional service and support to our valued customers. Your responsibilities will include:

• Leading a talented team of customer service representatives

Implementing and optimizing customer service processes

• Resolving customer inquiries and concerns with professionalism

Monitoring and improving customer satisfaction

• Collaborating with other departments to enhance customer experience

• What You Bring to the Table

We are seeking a dynamic individual with:

• Proven experience in a customer service management role

Strong leadership and team-building skills

• Excellent communication and problem-solving abilities

Passion for clean energy and sustainable living

• Dedication to exceeding customer expectations

Knowledge of business productivity software and an aptitude for learning new applications

• Why Choose Empower Energy Solutions

When you join Empower, you become a part of a team that is changing the world. We offer:

• Competitive salary and benefits package which includes medical health insurance after 3 months, paid time offs, allowances and government mandated benefits.

Onsite

• Opportunities for career growth and development

A positive and inclusive work environment

• A chance to be at the forefront of the solar energy revolution

Job Type: Full-time

Pay: From Php45,

• 00 per month
  
  Benefits:
• Health insurance

Paid training
Schedule:

• 8 hour shift

Evening shift

• Night shift

Experience:

* Managerial (BPO setting): 2 years (Required)