Builds and improves processes and procedures.
Remains calm in escalated customer interactions.
Manages a team and has strong interpersonal skills.
Demonstrates strong problem-solving and analytical skills.
Communicates effectively with customers and colleagues.
Creates customer service processes and procedures.
Evaluates phone, email, and chat conversations.
Investigates customer service issues as needed.
Conducts customer surveys and focus groups.
Completes customer service analytics reports.
Makes data-driven recommendations.
Monitors daily customer service team output.
Job Type: Full-time
Pay: Php25,
- 00 - Php50,000.00 per month
Schedule: - 8 hour shift
Day shift
Supplemental pay types: Performance bonus
Expected Start Date: 07/01/2024
