Job Description
Responsibilities
Manage customer service operations, including contact center management, quality assurance, and training.
Improve service quality by analyzing processes, setting standards, and implementing strategic changes. Provide technical support to enhance operational performance and resolve customer issues promptly.
Foster customer loyalty through effective communication and personalized service.
Coach and motivate the team to deliver outstanding customer experiences.
Relay customer feedback across the organization and maintain accurate records of interactions.
Qualifications: Bachelor's degree in Business Management, Communication, or related field.
3-5 years of experience as a Customer Service Manager in banking or financial services.
Strong customer-centric focus and excellent communication skills.
