Customer Service Lead (VIP/Luxury Account experience is a MUST)

Work Arrangement: Full remote set-up

Job Type: Full-time

Pay: Php90,000.00 - Php150,000.00 per month

Work Schedule: Eastern US Time zone

Job summary:

A Customer Service Lead with excellent American accent. They will handle VIP and prestige clients who are given special privileges in luxury brands.

Qualifications:

• At least a college level with at least 3 years of relative working experience in mainly supporting luxury brands clients.
• Experience in back-end support by coordinating the inquiries/issues/escalations from the client services team and gets information from the factories/warehouse/delivery.
• Candidate must have experience in handling luxury brands. Who handles only prestige clients with special privileges, and clients of luxury brands.
• Must have excellent English communication skills both oral and written.
• Must have a stable internet connection at home
• Must be residing within or near Metro Manila.
• Not open to freelance or part-timers type of employment.