Customer Service for Domestic Freight Forwarding is in charge of the overall process of domestic freight transaction and will be responsible for tracking the consignment product information. This position requires to work hand with all assigned external accounts that require freight services. It will also involve managing enquiries and queries, tracing and tracking and keep customers updated at all times. The position's main accountability is to ensure excellent service standards by efficiently complying with the customer's set service level agreement and maintaining high customer satisfaction.
- DUTIES AND RESPONSIBILITIES:
- Receive booking inquiry/request from customer
- Inquire updated rates and vessel schedule to carrier
- Coordinate quotation with the Supervisor, then send to customer for their nomination
- Book with carrier and trucker upon confirmation of customer
- Send booking confirmation/ATW to customer and trucker to schedule container pull out
- Send pre-advise to carrier
- Request final CIPL from customer for ED lodgment and Customs Clearance processing
- Update customer for BOC Portal Status, then proceed to A/W Payment Online. Send FSI to Carrier for BL issuance
- Upon confirmation of BL draft follow up billing charges from carrier to settle charges
- Coordinate with carrier/Track vessel departure thru MICT track and trace or ATI Webtrack
- Send final BL to Customer for their reference
- Job liquidation to bill customer
- Receive shipping documents from customer
- Check arrival details and billing charges for request to Finance Department. For PEZA shipment, request change of BL Nature Code to
- Once inbound, coordinate immediately with Broker for D&T computation to approve by client. Await lodgment to prepare shipping documents for EDO processing and upload to BOC portal for final assessment for non-SGL. For SGL, send SAD and FAN to customer for settlement of D&T. Once final, send SAD and FAN to customer to settle D&T.
- Once D&T is settled and DO is released, payment of port charges to proceed for gate pass. Book the delivery of container with trucker, send processed shipping documents, DO and gate pass.
- Monitor and update client for the delivery of cargo. Job liquidation to bill customer.
- c. Domestic Air
- Receive booking inquiry from customer
- Coordinate with Sales Executive for quotation
- Once confirmed, schedule transfer the next day, coordinate agent in Final Destination for the pull out and delivery of cargo, send AWB copy to agent. Monitor and update client with the delivery.
- Job liquidation to bill customer
Job Types: Full-time, Permanent
Benefits:
Free parking
Promotion to permanent employee
Schedule:Supplemental Pay:
13th month salary
