Customer Service - DAYSHIFT/Makati ONSITE- UP TO 23k package

The Role As a Customer Service, you will handle loan client inquiries, requests, and complaints within the set standards. Ensure all processes, guidelines, and Service-Level-Agreement (SLAs) are adhered to through all points of contact.

• Call Center Representative responsibilities include:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

• Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support.

• QUALIFICATION:

High school diploma, general education degree, or equivalent.

• Ability to stay calm when customers are stressed or upset.

Comfortable using computers.

• Experience working with customer support.

CALL CENTER experience is an advantage

Job Type: Full-time

Pay: Php20,

• 00 - Php23,000.00 per month
  
  Benefits:
• Company Christmas gift

Paid training
Schedule:

• 8 hour shift

Day shift

• Overtime

Supplemental Pay:

• 13th month salary

Overtime pay

• Performance bonus

Application Question(s):

• Are you willing to work six day a week

Experience:

• Call Center Representative: 2 years (Required)

Language:

• English (Required)

Willingness to travel:

100% (Required)