Company: H&H Medical Supply
- About Us: H&H Medical Supply is a leading provider of high-quality medical supplies, serving healthcare professionals and institutions across California and beyond. We are committed to delivering exceptional products and services to our clients, ensuring they have the resources they need to provide the best care possible.
- Job Description: We are seeking a dedicated and skilled Customer Service / Billing Specialist to join our remote team. The ideal candidate will have a strong background in customer service, excellent communication skills, and a high proficiency in QuickBooks. This role involves managing customer inquiries, processing orders, and handling billing operations to ensure a seamless experience for our clients.
Provide exceptional customer service through phone, email, and chat, addressing inquiries and resolving issues promptly.
- Process orders and manage billing operations using QuickBooks, ensuring accuracy and timeliness.
Maintain up-to-date customer records and account information in QuickBooks and other relevant systems.- Assist with the reconciliation of accounts and ensure all transactions are recorded accurately.
Collaborate with the sales and operations teams to ensure customer satisfaction and address any service-related issues.
- Handle customer complaints professionally, escalating issues when necessary to ensure a positive resolution.
Identify opportunities to improve customer service processes and contribute to team efficiency.
Proven experience in customer service, preferably in the medical supply or healthcare industry.- Strong proficiency in QuickBooks is required; experience in other accounting software is a plus.
Excellent verbal and written communication skills in English.
- Ability to work independently and manage time effectively in a remote setting.
Strong problem-solving skills and attention to detail.- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
Reliable internet connection and a suitable remote work environment.
Competitive salary and performance-based incentives.
- Flexible work schedule to accommodate different time zones.
Opportunities for professional development and growth within the company.- Collaborative and supportive work environment.
Job Types: Full-time, Permanent
Pay: Php19,- 00 - Php24,585.00 per month
Schedule: - 8 hour shift
Application Question(s):- Do you know how to use Quickbooks
Education:- Senior High School (Preferred)
Experience:- Customer Service Representative: 1 year (Preferred)
Language:
English (Required)
