Customer Service Associate with Photo and Video Editing Skills

We are Canada's most popular brand of standing desks, height-adjustable desks, and sit-to-stand office products, based in Toronto, Ontario.

AnthroDesk is a dynamic company seeking a talented and versatile Customer Service Associate to join our team. We are looking for an individual with exceptional communication skills, a passion for problem-solving, and a keen eye for detail.

• Job Description:

As a Customer Service Associate, you will be the first point of contact for our customers, providing exceptional support through various channels. Your responsibilities will include:

• Answering emails, calls, and phone inquiries promptly and efficiently.

Resolving customer issues and concerns in a timely and professional manner.

• Managing customer relationships and building rapport.

Assisting with order processing and fulfillment.

• Collaborating with other departments to ensure customer satisfaction.

• Key Requirements:

Customer service experience

• Photo/video editing skills is a MUST

Familiarity with Amazon product listing procedures is a PLUS

• Strong background in the e-Commerce industry and familiarity with Shopify and different marketplaces (Amazon, BestBuy, Staples...)

Knowledge of carrier returns and claims processes.

• Good command of English (MUST)

Ability to communicate well and thrive in an all-remote setting.

• This is a full-time role - you should have no other conflicting obligations.

Must be able to work full-time during Canada Business Hours.

• Home-office required reliable high-speed internet and a noise-cancelling headset/microphone

Knowledge of Email marketing platforms is a PLUS and social media management (nice to have).

• Eventually, he/she will be taking up some tasks in social media management and email campaigns.

• What We Offer:

Competitive salary and benefits package (CAD$

• 00 per hour during probationary; CAD$6.00 once regularized, and CAD$6.50 on your anniversary hire).
• Opportunities for growth and advancement.

Dynamic and collaborative work environment.

Training will be provided and the applicant must be able to work 40 hours a week.

We are seeking to build a long-term relationship with the candidate.

Job Type: Full-time

Pay: Php40,000.00 - Php50,000.00 per month

Benefits:

• Pay raise

Work from home
Schedule:

• 8 hour shift

* Evening shift

• Monday to Friday

Expected Start Date: 09/01/2024