Customer Service Associate

Job Summary: The Customer Service Associate is responsible for responding to player inquiries, resolving issues, and providing accurate information about products and services. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. The Customer Service Associate will also identify opportunities to improve the player experience and ensure customer satisfaction.

• Qualifications:

High school diploma or equivalent; Bachelor's degree preferred.

• At least 6 months in customer service or related field.

Excellent communication and interpersonal skills.

• Excellent typing skills (words per minute).

Ability to handle multiple tasks and prioritize effectively.

• Strong problem-solving skills and attention to detail.

• Duties and Responsibilities:

Customer Interaction (Quality, Player Ratings):

• Respond to player inquiries via online chat and email promptly and accurately, following company policies and guidelines.

Answer questions about products, services, promotions, and account information.

• Troubleshoot and resolve player issues efficiently and to the player's satisfaction.

Escalate complex issues to a supervisor when needed.

• Maintain accurate records of all player interactions and transactions.

Monitor chats for any signs of player frustration and take proactive steps to resolve issues quickly.

• Maintain a calm, helpful, and professional demeanor in all player interactions.

Handle escalated customer issues and complaints with professionalism.

• Product and Service Knowledge (Product Knowledge, Quality):

Provide accurate information about products, services, and promotions.

• Process orders, returns, and exchanges efficiently.

Collaborate with other departments to ensure customer satisfaction.

• Perform selected User Acceptance Tests (UATs) as required.

Record Keeping and Confidentiality (Quality):

• Maintain customer records and update information as needed.

Ensure confidentiality of player information and data.

• Process Improvement (Productivity):

Identify and recommend opportunities to improve player experience.

• Suggest solutions for process improvement.

Training and Compliance (Quality, Product Knowledge):

• Complete any required training and certifications.

Adhere to company policies and procedures while delivering exceptional customer service.

Attendance (Attendance): Maintain consistent attendance and punctuality to ensure adequate coverage and support for player inquiries.

Job Type: Full-time

Pay: Php20,

• 00 - Php23,000.00 per month
  
  Benefits:
• Staff meals provided

Schedule:

• 8 hour shift

Holidays

• Overtime

Shift system
Supplemental pay types:

• Overtime pay

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

* English (Preferred)