Handle all customers inquiries, complaints, claims follow up, cargo status, verify credit terms, credit status, etc. in a professional manner.- Handle bookings and coordinate cargo arrangements (uplift, pick-up time, etc.) with concerned departments within company policies and procedures.
Sends pre-alerts and handle communication between customer and export customs team.
- Initiate credit check for Shipper and follow up on credit issues with Finance Team
Creation of pricing for solutions covering ocean freight services.- Handle all communications (i.e., telephone, e-mails, fax, etc.), inquiries of customers (internal and external) and provide timely responses and escalations as needed.
Update and maintain the integrity of customers data.
- Resolve all customer issues/problems and coordinate/escalate with concerned departments when needed.
Comply with customers standards and monitor KPIs as required.- Prepare and submit accurate and timely reports required by management and customers.
Properly file, update, and safe keep all pertinent documents/records of the company.
- Perform other tasks as required.
Job Type: Full-time
Schedule:
Supplemental Pay:
Ability to commute/relocate:
- Paraaque City: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Customer Service: 1 year (Required)
ocean freight shipment: 1 year (Required)
Language:
English (Required)
