COMPANY: FILINVEST ALABANG, INC.
The Customer Service Associate handles all clients inquiry, request and complaint.
DUTIES AND RESPONSIBILITIES:
KEY ACCOUNTABILITY 1
- Attends to client's IRC through email and voice call.
- Acknowledges email and accepts voice calls.
- Responds to client's IRC through voice or email.
- Schedules expected release of response for complicated IRC.
- Scheduling- client's confirmation of unit turnover schedule and Unit repair schedule
- Coordinates with the Outbound Service desk as to the response for complicated IRC
- Accepts payment from the clients.
- Accepts documents from client and coordinates with the project in charge -booking requirements, changes in account etc.
- Processing of payment from clients through the front desk
- Meets client personally walk-in and outside the office.
- In charge of coordinating with the client on Unreturned DOAS, Unreturned CTS, Accounts w/o PDCs, Updating Contact Details and Title transferring lacking requirement
KEY ACCOUNTABILITY 12
- Coordinates and Monitors with the Department in charge as to the result of the IRC.
