Job Overview: We are seeking a dedicated Customer Service Associate to join our dynamic team. The ideal candidate will be passionate about delivering excellent customer experiences and will play a key role in supporting our clients throughout their loan journey.
Provide outstanding customer service to clients via phone, email, and in-person interactions.
- Assist clients in understanding our loan products, eligibility criteria, and application process.
Handle customer inquiries, resolve issues, and escalate complex cases when necessary.- Maintain accurate records of customer interactions and transactions.
Collaborate closely with other departments to ensure seamless customer experiences.
- Identify opportunities to upsell or cross-sell additional products or services based on customer needs.
Previous experience in customer service or a related field preferred.
- Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.- Ability to work well in a team environment and independently when necessary.
Proficiency in MS Office and CRM software.
- A proactive attitude with a commitment to continuous learning and improvement.
Competitive salary commensurate with experience.
- Comprehensive benefits package including medical, dental, and vision coverage.
Opportunities for career growth and development in a dynamic industry.- A supportive work environment that values teamwork and innovation.
Job Type: Full-time
Pay: Php15,- 00 - Php17,000.00 per month
Benefits: - Flextime
Paid training
Schedule:
Supplemental pay types:
Anniversary bonus Performance bonus
* Yearly bonus
