Customer Service Associate

AIQUE Innovation Technology Corporation is an IT solution company based in the Philippines that provides software development services and payment solutions since

• The company aims to accelerate digital transformation with its partners from different industries, such as IoT, Travel Tech, Fintech, Logistics, Financing Services, and other IT solution services. As part of our ecosystem, we are proud to introduce QUBE Smart Technology Corp., our IoT company committed to delivering convenience and innovative solutions.
  
  At QUBE Smart Technology Corp., we are currently looking for an exceptional Customer Service Associate to join our dynamic team. We believe that the right candidate will bring valuable expertise and creativity to bring convenience to other people, and we are excited to welcome someone who shares our passion for innovation and excellence. Join us in shaping the future at QUBE and be a part of something extraordinary.
  
• Brief Qualifications and Primary Job Descriptions:.

Address customer inquiries and service concerns promptly and professionally.

• Prioritizes customer satisfaction and continuous improvement.

Oversee customer inquiries and service concerns related to the accounts department.

• Resolved escalated issues and ensured timely and effective resolution to maintain customer satisfaction.

Collaborate with sales, marketing, product development, and customer service teams to support client needs.

• Collaborate with cross-functional teams to streamline communication channels and improve overall customer experience.

Provide regular updates to management on customer service performance and areas for improvement.

• Gather client feedback and share insights with internal teams to drive continuous improvement.

Maintain accurate and detailed records of customer interactions and resolutions.

• Generate reports on customer service metrics and present findings to relevant stakeholders

• Skillset:

Proven experience in a customer service leadership role, preferably within the accounts department.

• Strong communication and interpersonal skills.

Proficient in using customer service management tools and software.

• Ability to handle multiple tasks and prioritize effectively.

Strong problem-solving abilities with a proactive approach to addressing and resolving client issues.

• Strong coordination skills

Demonstrated experience in providing exceptional customer service and support.

• Flexibility to adapt to changing priorities and client needs.

Proficiency in using customer service management tools and software.

• Education:

Bachelor's degree in Business Marketing, or any related field.

• Experience:

At least 1 year of relevant work experience. (Fresh graduates are welcome to apply)

• Location: BGC, Taguig (On-site)

Job Types: Full-time, Permanent

Pay: Php18,000.00 - Php20,000.00 per month

Benefits:

• Company events

Promotion to permanent employee
Schedule:

• 8 hour shift

Day shift

• Fixed shift

Monday to Friday
Supplemental Pay:

• 13th month salary

Bonus pay

• Commission pay

Overtime pay

Experience:

* Research and Development: 1 year (Required)