Customer Service Assistant

Customer Service Assistant

Maxton Shipping is an American global freight forwarding company with a U.S. Operations Center based in Houston, Texas. We are a growing team of 40+ logistics and technology professionals aiming to expand our presence worldwide. Our company delivers industry innovation through our newest platform, , which provides a full cycle of export/import transportation services in the ocean freight segment, powered by direct export/import ocean service contracts with top carriers and the global reach through our corporate branches and dedicated agents worldwide.

We are seeking a highly organized and responsible Customer Service Assistant, who will be the first point of contact for our customers. If you possess excellent soft skills and a friendly demeanor, we would be thrilled to welcome you to our team!

• As a Customer Service Assistant, your responsibilities will include:

Handling customer calls and consultations using predefined scripts via an internal phone system for seamless connectivity with our US clients. Also providing support through online chats, social media, and other specified platforms, responding to clients based on templates or routing them to the appropriate department for further assistance.

• Taking calls from customers and consulting them using predefined scripts (we have an internal phone system so that you are easily connected with our US clients).

Assisting customers in navigating the platform (L1 technical support).

• Identifying customer needs and offering solutions using available information in our database. Sometimes, redirecting calls to relevant departments or leaving messages for follow-up.

Collaborating with other departments within our company to resolve customer issues.

• Maintaining brief call reports, and documenting key information.

Acting as an ambassador for our brand, demonstrating professionalism and loyalty to our values.

• What will set you up for success:

Fluent English - you will be the face of the company and the first person our customers will address when they have a question or a problem. You should be able to communicate with clients freely.

Amazing research skills - you love looking for information in not-obvious places, analyzing it, and doing the job deliberately, focusing both on quality and quantity. Though we will be there to support you, we are looking for a self-reliant person - you can work under little or no supervision, always make sure to complete your tasks, and meet deadlines.

• Excellent organizing skills - you track each step in the system, always check that everything is done on time, never forget about customers, and always put all the needed information into the needed folders/databases, etc.

Desire to learn - you'll need to learn a lot about our company & product, so we'd expect you to have a huge passion for learning to not get stressed out by the amount of something you have never done before.

• Not necessary but will be a plus:

Experience in customer support.

• Previous experience with Google Sheets and CRM systems.

Experience in a fast-paced environment.

• Working hours:

You will need to adjust your schedule to work from 5 am to 2 pm PST. (approx 8pm to 5am MNL, and shifts based on DST)

Job Type: Full-time

Pay: Php40,

• 00 - Php55,000.00 per month
  
  Benefits:
• Company Christmas gift

Health insurance
Schedule:

• 8 hour shift

Night shift
Supplemental Pay:

• 13th month salary

Education:

• Senior High School (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

* English (Required)