- Attends/assists customers needs, concerns and other issues with professionalism, patience, and a people-first attitude.
- Performs and monitors the following activities in the area of assignment and within the required service level agreements:
New Water Applications Processing (including Netsuite process)
Replacement Meter Processing (including update in the system)
Meter Relocation Processing
Disconnection / Reconnection job order endorsement (including update in the system)
Reactivation of Accounts endorsement (including update in the system)
Customer Complaints Handling & Management with corresponding data listed in the shared file
Social Media Management & Smart Messaging
Billing processing of projects not yet under Read and Bill
Processing of accounts under salary deduction
Billed Volume & Consumption Analysis
Collection Analysis
Billing Analysis
Billing Adjustments
Approved Promissory Note
Leak Classification and endorsement
Uploading of billing data and downloading of accomplished billing data to the billing system
Reflection of approved Tariff to the Billing System
Release all commercial related notices, letters and contracts.
- Schedules the following activities for the year.
Meter Reading
Quarterly Rotation of assigned reading areas
Disconnection
Meter Audit
Demand Letter Issuance
Write Off Endorsement including system updates
- Records management for customer files/contracts to include notary process, scanning and archiving.
- Endorses list of accounts to Project head regarding:
Maintenance
Proper Marking of Meters and Standpipe
Wheel Valve Removal or Replacement of magnetic valves
- Prepares different types of letters (obstruction, illegal connections, change of connection classification, billings damaged mainlines)
- Drives the Company's service vehicle when duty calls for it.
- Performs other related tasks that may be assigned from time to time by the Manager.
Job Types: Full-time, Permanent
Pay: Php16,000.00 - Php17,000.00 per month
Benefits: - Additional leave
Company Christmas gift Health insurance
Opportunities for promotion Promotion to permanent employee
Schedule:
Day shift Weekends
Supplemental Pay:
* Overtime pay
Education:
Experience:
- Customer Service Representative: 2 years (Required)
Language:
- English and Tagalog (Required)
Willingness to travel:
Expected Start Date: 08/31/2024
