Unleash Your Talents with Us!
Hi there, our future
Customer Service and Sales Support! Happy to see
YOU here.
Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information Technology, Customer Service, and Marketing to Sales and Operations.
From humble beginnings, we have built our company from our first team member onwards. Initially, we were lending support to an Australian print manufacturer - The Lamson Group.
Since then, we have continued to uphold our core values and culture and developed a deeper understanding of how people need help to succeed in their goals. And YOU might be a part of this amazing growth as our team keeps growing above all expectations!
What you'll do:
As a
Customer Service and Sales Support, you will obtain supplier quotes, create and maintain Job Bags, and use in-house systems to generate client quotes and process orders. Responsibilities include managing ETAs, preparing WIP reports, advising the warehouse on deliveries, assisting with pricing templates, managing stock levels, reconciling EDI logs, ensuring supplier compliance, and maintaining Qnet. You will support internal customers, provide data and reporting to the manager, ensure best practices, promote the company's image, and care for company assets.
Key responsibilities for this role include:
- Obtaining quotes from suppliers (min of 3) from briefs supplied by Customers/Sales team
- Creation of Job Bag - filing all communications etc.
- Utilising inhouse systems and processes to:
- Generating Client Quotes
- Processing Adhoc Releases & Purchase Orders in system
- Sending Releases to Warehouse
- Sending Purchase Orders to Suppliers
- Following up ETA on all Jobs, communicating to Sales team & updating system accordingly
- Preparation of daily/weekly/monthly WIP as required
- Advising warehouse of ALL impending deliveries providing packing lists in advance.
- Prepare New Item worksheets & provide to warehouse for setting up in Accellos
- Assist with:
- Setting fixed pricing templates for Business Cards, Exam printing etc.
- Manage stock levels with Third Party warehouse - providing sales team with outage reports
- Reconciling EDI log of orders sent to warehouse
- Chasing suppliers for PODs & invoices upon completion of production filing PODs into Job Bags
- Review & follow up any discrepancies between Supplier quotes & invoices
- Upload of items & images to Qnet
- Update QNet access, templates etc. as directed
- Directly accountable for maintaining contact with internal customers to ensure clients needs are met
- To gain a full understanding of clients specific needs and work to a plan for each client
- Provide support with regard to data, information & reporting to the Manager.
- Work closely with staff to ensure best practices are adopted and tasks are completed within a timely manner
- Maintain & promote the best company image
- Care of all company assets under employee control
Successful candidates should have:
- Suitable qualifications in administration, and/or significant relevant experience
- Experience & knowledge of all Microsoft Office programs
- Use initiative, problem solving, time management and ability to work autonomously & with flexibility
- Excellent written & oral commination skills
- Ability to plan & organise workflow in order to meet all requirements, deadlines, maintaining accuracy & attention to detail
- Willingness to learn, adapt and develop.
- Ability to manage multiple tasks simultaneously and meet tight deadlines.
- Outstanding communication skills, both verbal and written, and effective interpersonal skills.
- Excellent personal presentation and professional attitude.
- Willingness to work-on-site Alabang, Muntinlupa City.
