ZigZag is looking for a
Customer Service and Admin to join our team!
Our client's philosophy is to take a holistic approach to sleep - providing a range of products and services to help their customers get to sleep, wake up refreshed, and get more out of life.
They are Australia's first retailer to sell a broad range of products from air purifiers, humidifiers, dehumidifiers, ear plugs, memory foam pillows, white noise machines and many more.
Sales Enquiries
provide product advice and have specialist knowledge, taking & entering orders (phone, email, chat, social media, eBay)Customer Service
order status enquiries & tracking, faulty products/returns, requests, product troubleshooting & product advice, following up incomplete payments, returning missed calls/emails (phone, email, chat, social media, eBay)Admin managing orders sent through suppliers, checking warehouse has shipped orders, managing backorders, ad hoc updating tracking numbers, order redeliveries
- Phone calls only constitute about the 10 -15% of daily role but are critical to the business
- They are looking for someone who is/has:
Smart and able to learn quickly will need to be generalists and wear many hats
- Really good American accent that is very clearly understood and can understand broad Australian accents
Excellent English Skills written and spoken- Confident, outgoing, engaging personality need to have confidence to provide specialist advice on expensive purchases
Need to be able to develop a rapport/relationship with customers
Research ability when required to find new products or do competitor research- Previous experience with Australian company is a real advantage
________________________________________________________
This role is on a Work Onsite
set-up.
6:30AM - 3:30PM (DST 5:30AM-2:30PM
)Candidates must be willing to report in
Ortigas Center / Sheridan, Mandaluyong City. Job Type: Full-time
Pay: Php30,
- 00 - Php40,000.00 per month
Schedule: - 8 hour shift
Supplemental pay types:
Application Question(s):
- if you'll rate your communication skills from 1-10, 10 being the highest, how will you rate
Have you handled US acct
Experience:
Customer service: 1 year (Preferred)
