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PROJECT NAME: Verizon
POSITION TITLE: Customer Service Analyst
WORK SETUP: Return to Office
Overall Purpose
Customer Service Analyst Sales Coach
- A Sales coach will help identify skills and opportunities for growth to create a program tailored to unique focus areas to improve performance.
- Sales Coach should be able to use one-on-one sessions to target transferable skills.
Responsibilities
- A sales coach is a person who mentors, trains, and motivates people to improve their performance and achieve their goals.
- A sales coach is responsible for monitoring, onboarding, and setting goals for the teams assigned to them.
- A Sales Coach is also responsible in designing and preparing training courses and materials specific to sales motion.
- A sales coach should have a good understanding of sales techniques and the ability to establish a rapport with the team. Candidates are required to have excellent communication skills - written and verbal with absence of mother tongue influence.
- Provide resolution to the customer based on process knowledge and training provided, utilizing the company's internal CRM/mainframe systems and customer purchase orders
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems
- Create sales campaign and drive sales campaign based on project needs.
- Should have good command over Grammar and be able to probe well & comprehend
- Should possess willingness to help the customers by taking ownership
- Ability to present solution to the customer and add value on calls
- Should be able to summarize the conversation while providing the resolution
- Access the company's internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports
- Maintain customer records by updating account information
- Ability to think out of the box. Ability to work in a dynamic and innovative environment by contributing towards ideation for the project.
Others
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Cebu Filinvest Cyberzone Tower 1
Qualifications
SKILL AND QUALIFICATIONS:
- Sales Comms Coach profile
- At least 2 years BPO Sales Coach experience
- Undergrads with experience are allowed
- No course restriction
- Proficient in spoken English, Comprehension skills
- Ability to Multitask
- Analytical Skills, Problem Solving, Team Player
