This job is with Accenture, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Description
A Communications Coach is a person who mentors, trains, and motivates people to improve their performance and achieve their goals.
A Communications coach is responsible for monitoring, onboarding, and setting goals for the teams assigned to them.
A Communications Coach is also responsible in designing and preparing training courses and materials specific to sales motion.
A Communications Coach should have a good understanding of sales techniques and the ability to establish a rapport with the team. Candidates are required to have excellent communication skills - written and verbal with absence of mother tongue influence.
Provide resolution to the customer based on process knowledge and training provided, utilizing the company's internal CRM/mainframe systems and customer purchase orders
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems
Create sales campaign and drive sales campaign based on project needs.
Should have good command over Grammar and be able to probe well & comprehend
Should possess willingness to help the customers by taking ownership
Ability to present solution to the customer and add value on calls
Should be able to summarize the conversation while providing the resolution
Access the company's internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports
Maintain customer records by updating account information
Ability to think out of the box. Ability to work in a dynamic and innovative environment by contributing towards ideation for the project.
A Communications Coach will help identify skills and opportunities for growth to create a program tailored to unique focus areas to improve performance.
Communications Coach should be able to use one-on-one sessions to target transferable skills.
Qualifications
JOB QUALIFICATIONS:
Standard Communications Coach profile
Graduate or Undergraduate
At least 3 years solid experience; 1 year supervisory experience
