Customer Service Agent - Local Financial Account (Pasig)

Responsibilities:

• Responding to inbound and making outbound calls to customers.

Facilitating communication between customers and internal support to drive timely resolutions.

• Ensuring customer satisfaction through meticulous issue tracking.

• About You:

At least high school graduate (required) with 6 months BPO experience.

• At least a college graduate if without CSR or BPO experience.

Has excellent listening and comprehension skills.

• Possesses good communication skills.

Quick learner and able to adapt to new processes and policies as needed.

• Knowledgeable in Microsoft applications: Word, Excel.

Experience in dealing with external customers who have varying requirements is an advantage.

• Work set up: Full Onsite

• Training Site: Silver City 5, Frontera Verde Pasig City

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• Company Description:

• Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

Job Type: Full-time

Benefits:

• Additional leave

Company events

• Health insurance

Life insurance

• Opportunities for promotion

Paid training
Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Overtime pay

Education:

* Senior High School (Preferred)