Provide excellent customer service: Respond to customer inquiries and complaints in a timely, professional, and courteous manner. Provide accurate information about products or services and resolve customer issues efficiently.
Upsell and cross-sell: Identify opportunities to upsell or cross-sell products or services to customers to increase sales and revenue.
Process orders: Receive and process customer orders accurately and in a timely manner.
Maintain customer records: Keep customer records up to date, including contact information, orders, and interactions.
Meet sales targets: Meet or exceed sales targets and goals, both individually and as part of a team.
Build relationships: Build and maintain strong relationships with customers, demonstrating an understanding of their needs and preferences.
Collaborate with other departments: Collaborate with other departments, such as marketing and product development, to improve the customer experience and drive sales.
Provide product knowledge: Stay up to date on product knowledge and industry trends, and provide customers with accurate and helpful information.
Handle complaints: Handle customer complaints and concerns effectively and with empathy, working to resolve issues to the customer's satisfaction.
Follow up: Follow up with customers after sales or service interactions to ensure their satisfaction and to build customer loyalty.
Job Type: Full-time
Schedule:
8 hour shift
Supplemental Pay:
13th month salary
Overtime pay
Ability to commute/relocate:
Taytay, Rizal: Reliably commute or planning to relocate before starting work (Required)
