Customer Relations Specialist (Ortigas, Pasig)

We seek a dedicated Customer Relations Specialist to join our team. You will be the first point of contact for our valued clients, ensuring they have a positive and efficient experience.

• Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.

• Proactively reach out to customers to provide updates on accounts, address any concerns, and gather valuable feedback on their experiences.

Document all customer interactions thoroughly in the CRM system, including details of inquiries, resolutions, and any required follow-up actions.

• Collaborate effectively with other departments like sales and property management to ensure seamless resolution of customer issues and timely delivery of solutions.

Analyze customer feedback to identify trends or recurring issues, proactively addressing potential areas for improvement in products, services, or processes.

• Qualifications

Bachelor's degree in Business Administration, Communication, or a related field.

• Minimum of 2 years of customer service experience (experience in the real estate industry is a strong plus).

Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.

• Ability to prioritize multiple tasks, work independently, and meet deadlines in a fast-paced environment.

Proficient in Microsoft Office Suite and a CRM system is a plus.

• Possesses utmost professionalism and integrity

• Employee Benefits

Government Mandated Benefits (SSS, PhilHealth, Pag-IBIG)

• Overtime pay; Holiday pay

COVID-19 Assistance Program

• Free Stay-In Accommodation (for site-based position)

Health Card

• Incentive Leave

Performance Bonuses (Monthly / Quarterly / Mid-year)

• Employee Housing Discount

Education Assistance

• Salary Loan

Bike Loan

• Company Activities / Team building

For interested applicants please click APPLY NOW and be sure to upload your updated CV or resume. Should you have further inquiries, you can contact 0917 874 7285.

Job Types: Full-time, Permanent

Benefits:

• Company Christmas gift

Employee discount

• Flexible schedule

Promotion to permanent employee
Schedule:

• Day shift

Flextime
Supplemental Pay:

• 13th month salary

Bonus pay

• Overtime pay

Performance bonus

Education:

• Bachelor's (Required)

Experience:

* Customer Care Specialist: 1 year (Preferred)