Job Description
The Customer Relations Executive is responsible for managing relationships with customers to ensure satisfaction and retention.
Responsibilities
- Ensures essential customer service service functions are carried out.
- Acts as a bridge between customers and different departments.
- Engages proactively with customers, promptly addressing their inquiries and issues via Live Chat, Email, or Phone.
- Effectively resolves customer complaints by thoroughly analyzing situations and identifying necessary resources for mutually beneficial resolutions.
Qualifications
- Bachelor's degree in Business Administration, Communications, or related fields preferred.
- Proficiency in both English and Korean languages (spoken and written).
- Strong interpersonal and communication skills to effectively engage with customers and internal teams.
- Ability to handle customer inquiries and complaints with professionalism and empathy.
- Problem-solving skills to analyze situations and find appropriate resolutions.
- Experience in using customer service service software and tools to manage interactions and track issues.
- Detail-oriented and organized with the ability to prioritize tasks in a fast-paced environment.
- Team player with the capability to collaborate across departments to ensure customer satisfaction.
- Adaptability and resilience in handling challenging customer situations.
Notes
- Korean citizens and fresh graduates are welcome to apply.
- The client organization offers a competitive salary and employee benefits.
