THE JOB: The position shall be responsible to cover response to incoming contacts (Phone-ins and emails). Managed processing of assigned ticker for Outbound Process. Monitoring of Customer contact journey from receiving to closure support at 75% sales inquiry conversion rate & 90% resolution complaints.
Graduate of any Bachelor Course with relevant work experience in customer relations or frontline service function.
- Capable of handling customer complaint with good coordination skills for its immediate resolution.
Has excellent human relation and communication skills (oral and written). Genuinely empathetic with strong interest in people.- Computer literate specifically in MS Excel and MS PowerPoint.
Job Types: Full-time, Permanent
Benefits: Health insurance
Opportunities for promotion- Promotion to permanent employee
Schedule:Supplemental Pay:
Ability to commute/relocate:- Calamba City, Laguna: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:- call center: 1 year (Required)
Language:Willingness to travel:
25% (Preferred)
