We at H.B. Fuller embrace a shared set of beliefs and competencies that direct the way we operate and express our fundamental principles about how we will achieve success.We strive to hire and develop talent that demonstrates our beliefs and our competencies.
POSITION OVERVIEW
To ensure inventory are kept safely and goods delivery to customer timely.
PRIMARY DUTIES
1/ Customer Service:
- Conduct day-to-day order activities on order entry, delivery coordination, sample request and commercial documents preparation etc. Ensure local SIFOT/SLA/DIDO meet objective and goal.
- Ensure all order processing can follow designed process with internal system and SOX control
- Closely coordinate with sales, planning, warehouse, logistics and Finance to fulfill customer order on time and avoid de-commit customer order.
- Conduct day-to-day Invoice billing to customers.
- Take care of customer inquiries/requests on inventory checking, lead time or sorts of documents (MSDS/Data Sheet/COA) etc.
- Register customer complaint timely in eQMS system and follow with responsible problem owner to investigate and get the root cause & corrective and preventive actions
- Support in system/process enhancements& project rollouts
2/ Logistics Coordinator
- Booking of orders for delivery with local forwarder
- Coordination with trucker/forwarder on the status of delivery: checking/monitoring of truck arrival for loading for deliveries. Coordinating with on trucking (mechanical, delays, receiving issues)
- Preparation of customer special requirements for delivery.
- Monthly payment
Minimum Requirements
- Experience on Customer Service & Logistics
- Computer literacy
- Team Player
- Customer Focused
- Good attitude, hard-working, willing to learn, honest, responsibility.
- English language
