Customer Relation Officer

Customer Relation Officer is responsible for addressing customer concerns, relay customer feedback, troubleshoot issues and improve relations with customers.

CRM OFFICER DUTIES AND RESPONSIBILITIES:

• Building and maintaining profitable relationships with key customers.

• Overseeing the relationship with customers handled by your team.

• Resolving customer complaints quickly and efficiently.

• Keeping customers updated on the latest products in order to increase sales.

• Meeting with managers in the organization to plan strategically.

• Expanding the customer base by upselling and cross-selling.

• Understanding key customer individual needs and addressing these.

• Conducting business reviews using CRM programs.

• Knowing your competition and strategizing accordingly.
  
  Job Type: Full-time
  
  Schedule:
• 8 hour shift

Day shift

• Overtime

Supplemental pay types:

• 13th month salary

Ability to commute/relocate:

• Pagsanjan, Laguna: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Experience:

• Customer Service Representative: 1 year (Preferred)

Willingness to travel:

100% (Preferred)