About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
About The Role
As a Manager - Client Services Aus, GCC in our Institutional Banking Operations, you'll play a key role in keeping the areas of responsibility operationally fit. You are always on the go removing obstacles and paving the way for your staff to succeed. You recognise and develop the potential in your people, collaborate with others to optimise business performance, reduce operational costs, improve customer outcomes and consistently role model the Service Principles.
You have an ability to see things as our customers do, make improvement or influence change to improve service standards, quality of outcomes, customer experience and address systematic issues and are capable of juggling multiple priorities and activities concurrently with a can do attitude to benefit the customer and the organisation.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.
Role Type: Permanent, Full-time
Role Location: Solaris One, Makati City
What will your day look like
As a Manager - Client Services Aus, GCC, you are primarily responsible for leading a team of front-line staff members. You will manage the workflow and work allocation for team members and conduct quality assurance and provide developmental feedback where appropriate. You are also responsible for capacity planning, and you will be a Subject Matter Expert, handling any escalations arising from within the team and you are expected to provide a strong level of support to the Senior Operations Manager.
- Build a high-perfoming department/team by managing staff performance. Have regular coaching and development conversations with team leaders/members. Develop a robust department succession plan.
- Build and drive collaborative relationships with peers, colleagues and key internal stakeholders.
- Increase employee engagement by providing development opportunities; ensure performance, reward and behaviour expectations are clarified and embedded.
- Deploy, coach and develop Business Excellence practices and principles within all team members
- Provide accurate reports of service performance that drive appropriate operational decisions.
- Rationalise, simplify and standardise processes and procedures and ensure sensible uniformity.
- Ensure department/team uses continuous improvement techniques to resolve identified problems and drive continuous service outcomes.
What will you bring
To grow and be successful in this role, you will ideally bring the following:
- Experience developing, coaching and leading service oriented teams
- Excellent communication skills
- Change-oriented and has experience leading teams through change
- Problem solving & analysis
- Understanding of Business Excellence and world class service operations principles
- Proven experience in developing, building and maintaining effective customer and stakeholder relationships
You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us
ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.
We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can make work, work for them.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 80891.
Job Posting End Date
27/11/2024 , 11.59pm, (Melbourne Australia)
