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ING

Customer Journey Expert

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  • a month ago
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Job Description

The Opportunity

The Lending Tribe is part of ING's Wholesale Banking Lending Organization.Our strategic direction is that we build the future of Wholesale Banking for our customers and employees. We create a fast, seamless, personalized & Data driven Digital Lending Xperienc

Your key responsibilities include:


Helping establish clear guidance and due diligence with regard to RCSAs
Drafting RCSA documents by incorporating input from various teams.
Scheduling meetings with stakeholders involved in the risk assessment process.
Coordinating the exchange of feedback among risk management teams, process owners, and other relevant parties
Developing plans to follow up on action items arising from meetings and feedback exchanges
Finalizing RCSA documents and spearhead their submission to the designated approval committees
Collaborating with SPOCs (Single Points of Contact) to plan meetings and establishing working groups as needed
Planning and leading demo sessions to facilitate feedback on RCSA findings
Communicating with new user groups to ensure they receive access to relevant systems and follow up on their progress
Assisting with the setup of new teams within the Commercial Loan Origination (CLO) and Regulatory Application (RegApp) functions.
Facilitating User Acceptance Testing (UAT) sessions and obtaining sign-offs from stakeholders

You have a proven track record and technical skills in

Strong understanding of risk management principles and frameworks, particularly RCSA methodologies
Excellent communication and interpersonal skills to facilitate discussions and interactions among diverse stakeholders.
Proven ability to manage projects, plan meetings, and track action items.
Experience in drafting and finalizing technical documents.
Proficiency in project management tools and methodologies
Familiarity with the Wholesale Banking applications such as, CLO, RegApp, etc. (optional)
Excellent English language skills (written as well as spoken)
Ability to work in an environment with fast changing priorities.
Conscientious, accurate and approachable
Good organizational skills and structured way of working; exceptional follow through, focus and attention to detail.
A can do mentality, proactive, resourceful, and willing to go the extra mile.
Able to navigate through complexities within the organization

More Info

Industry:Other

Function:Banking

Job Type:Permanent Job

Skills Required

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Date Posted: 24/10/2024

Job ID: 97752439

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