Customer Experience Specialist

IMMEDIATE HIRING

• Customer Experience Specialist

• Job Summary:

The Customer Experience Specialist will be the primary point of contact for families and prospective clients, delivering exceptional service through phone interactions, email communications, and other channels. The ideal candidate possesses strong phone and language skills, is adept with various systems and software, and is passionate about creating a positive experience for customers in a childcare environment.

• Key Responsibilities:

Customer Communication: Handle incoming calls, emails, and other communication channels to assist families with inquiries, provide information on childcare services, and resolve any issues with professionalism and empathy.

• Client Onboarding: Guide new clients through the onboarding process, ensuring they have all necessary information and support.

Service Excellence: Maintain a high standard of customer service by understanding client needs and providing personalised solutions.

Systems Management: Efficiently use and manage customer relationship management (CRM) systems, booking platforms, and other relevant software to track and manage client interactions and data.Problem Resolution: Address and resolve customer complaints or issues promptly, escalating when necessary to ensure customer satisfaction.

• Feedback Collection: Actively gather feedback from clients to improve service offerings and customer experience.

Cross-department Collaboration: Work closely with other departments, such as Operations and Marketing, to ensure a seamless customer experience.

Continuous Improvement: Stay updated with industry best practices and suggest improvements to enhance the overall customer experience.Reporting: Generate and analyse reports on customer interactions, satisfaction levels, and other key metrics to inform business decisions.

• Qualifications:

Experience: Minimum of 2-3 years in a customer service or customer experience role, preferably in a childcare or related industry.

• Phone Skills: Excellent phone etiquette with a focus on clarity, empathy, and efficiency in communication.

Language Skills: Strong verbal and written communication skills, with proficiency in English.

Systems Proficiency: Experience with CRM systems, customer service software, and other relevant tools. Comfortable learning and adapting to new technologies.Problem-solving: Strong ability to think critically and solve problems in a fast-paced environment.

• Interpersonal Skills: Friendly, approachable, and able to build rapport with clients from diverse backgrounds.

Attention to Detail: High level of accuracy and attention to detail in managing customer information and communications.

Adaptability: Ability to adapt to changing environments and work under pressure.

• Preferred Qualifications:

Experience in the childcare or education sector.

• Familiarity with child development and childcare industry regulations.

Multilingual abilities.

• Other Requirements:

Must have a reliable internet connection and a dedicated home office space.

• Benefits:

Competitive Salary Package

• Opportunities for professional development and growth

• Job Highlights

Willing to start Immediately

• How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and why they are a good fit for this position to [Confidential Information].

Job Type: Full-time

Pay: From Php30,

• 00 per month
  
  Benefits:
• Opportunities for promotion

Work from home
Schedule:

• 8 hour shift

Supplemental Pay:
Performance bonus