enablesGROUP (since 2016) are a growing BPO with the majority of our clients being Australian based.
Maintain website content (banners, links, navigation and presentation) daily/weekly.
- Manage and review merchandise presentation on site to ensure the categorisation, imagery, copy, pricing and promotional tags are accurate and meet internal guidelines.
Ensure the Homepage and landing pages are updated with new content provided by Marketing in line with the calendar and any ad hoc updates.- Maintain the product catalogue and deployment of new categories on-site
Update and maintain the Zendesk help centre including Brand policies
- Update and maintain the client's FAQs in footer
Constant QA auditing of the client's website to ensure the navigation, content, links, and overall User experience of the highest level and error-free- Develop e-commerce analysis for products, categories, brands and precincts driving sales for the business
Support the Onboarding Specialist in ensuring product mapping is executed efficiently and in the merchandised in the relevant product categories to deliver accurate and relevant search and navigation for site visitors
- Product/Category reporting on a weekly and monthly basis providing insights into what is working well and other potential opportunities
Provide the e-commerce team with insights and relevant data on customer journey trends and behaviours.- Coordinate with Customer Service Coordinator, E-Commerce team & Category Management team to ensure on-site brand policies are up to date
Assist Customer Service with resolution of order enquiries/cancellations
- Support Customer Service with problem-solving enquiries to find a resolution that benefits the customer, the Seller and the business
eCommerce operations
- 2-3 years of digital experience with an e-commerce environment i.e BigCommerce/Shopify
E-Commerce Marketplace experience MS Office (Intermediate-Advanced)
- Previous experience in ERP's
Email Marketing- Zendesk or Customer Service platform equivalent
Previous retail experience- Minimum 2-3 years e-commerce platform experience
Preferably fashion retail or wholesale background
- Effective written and verbal communication skills
Can-do attitude, hands-on and responsive- Able to prioritise and meet deadlines
Work independently and as part of team
- Highly self-driven with the initiative to be hands-on to support a wider team
Analytical skills experience with Google Analytics (or similar)- Highly organized with great communication skills
Marketing, business degree/diploma preferable.
Employer questionsYour application will include the following questions:
- How many years experience do you have as a Customer Service Role
Do you have customer service experience- How would you rate your English language skills
How many years experience do you have as an eCommerce Associate
Job Type: Full-time
Schedule:
* 8 hour shift
